Return & Refund Policy

At BrickNest, we are committed to delivering exceptional products and a worry-free shopping experience. If for any reason you are not completely satisfied with your purchase, our straightforward return process is here to help.

30-Day Return Guarantee

You may return eligible items within 30 days of receiving your order.

To be eligible for a return, products must:

• Be unused, undamaged, and in their original packaging.

• Include all accessories and original contents.

• Be accompanied by proof of purchase.

Free Returns

We offer free return shipping on all eligible returns. There are no restocking fees, so you can shop with confidence.

Refunds

Once your returned item has been received and inspected, your refund will be processed to your original payment method. Most refunds are completed within 5–10 business days, depending on your payment provider.

Non-Returnable Items

The following items cannot be returned:

• Final Sale items

• Gift Cards

• Personalized or custom-made products

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or issue a full refund at no additional cost.

Shipping Information

Standard Shipping: Free

Estimated Delivery: 3–5 Business Days

Please note that delivery times may vary during holidays or due to carrier delays.

Contact Us

If you have any questions regarding your order, our support team is always happy to help.

BrickNest

Email: labiostore1@gmail.com

Phone: +34 669 842 926

Address: Comandante Izarduy Kalea 57, 01006 Vitoria-Gasteiz, Álava, Spain